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This is a ‘factional’ (factual in essence but dipped in fiction to protect the identity of our clients) correspondence between the authors during an oral history project for an international development institution celebrating its 40-year anniversary. Insights are drawn from a number of client assignments undertaken over the last 8 years that put story capture tools to work in the context of attempting to achieve broader strategic knowledge management objectives. In this case Victoria Ward – founder of Sparknow – was participating in the creation of a knowledge management strategy programme and acting as advisor to Stephanie Colton, who was project managing the experimental oral histories strand.